Privacy Policy

Lekaya operates under the legal entity: Palmacres Pte Ltd

Lekaya (“we,” “us,” “our”) runs this online store and website to give you a thoughtful and curated shopping experience. Lekaya is built on Shopify’s platform, which supports our daily operations—from product listings to checkout and delivery. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your choices when you browse, interact, or shop with us.

We take your privacy seriously. If anything in this Privacy Policy differs from our Terms of Service, this Privacy Policy will guide how personal data is handled.

By using our website or services, you agree that you have read and understood the practices described here.

What counts as personal information

When we say personal information, we mean any data that can be used to identify you directly, or link back to you reasonably. This does not include anonymous information or data that has been altered so individuals cannot be recognized.

Information we may collect

Based on how you interact with Lekaya, we may gather the following:

Basic contact info (full name, addresses for billing and delivery, phone number, email)
Payment-related details (card information, payment confirmation, transaction records)
User account data (login credentials, saved settings, security questions, preferences)
Order and activity history (items viewed, favorited, added to cart, purchased, returned, or canceled)
Customer support messages (anything you share when you contact us for help)
Technical and device data (IP address, browser type, network details, device identifiers)
How the website is used (navigation behavior, time spent, clicks, pages visited, interactions)

How the data is collected

Lekaya may receive information:

Directly from you
When you sign up, place an order, fill a form, message us, or share details for support purposes.
Passively via the website
Tools like cookies, analytic tracking and similar technologies may collect data in the background to help the website function better.
Through third-party providers
Companies we work with (such as payment gateways, shipping partners, data analytics tools or Shopify features) may process information on our behalf.
From partnered platforms
Including marketing collaborators or integrated tools you choose to connect with us.

Why we use your information

Lekaya processes personal data to:

Run our services (orders, payments, shipping, account creation, returns, store credits)
Personalize your browsing and product recommendations
Communicate updates, delivery and order status
Improve website performance, layout, features and reliability
Support marketing activities (email, SMS, website ads, promotions)
(Always optional and you can opt out anytime)
Keep the store safe (security checks, fraud monitoring, harmful activity prevention)
Respond to legal requests only if required (government, authority, or verified legal procedures)
Maintain a respectful customer relationship and assist you when you reach out

Who we might share data with

Lekaya may share information only in appropriate, lawful situations, such as:

With Shopify and Lekaya service providers
e.g. payments, shipping, IT support, analytics, storage, customer support
When you explicitly request or consent
e.g. choosing a courier, logging in via Shopify-integrated login tools, leaving reviews, using website widgets, or interacting through partnered tools
For business protection or legal obligations
Only when legally required or needed to defend store rights or user safety

Lekaya does not freely sell or distribute personal data, but some platform features (like Shopify Ads tools) may use data to show personalized shopping suggestions in accordance with their own privacy terms.

Website links outside Lekaya

Our pages may include links to other external platforms or websites. Lekaya is not responsible for how they manage your data once you leave our store. We encourage you to read their policies if you continue browsing elsewhere.

Under-16 and children’s data

Lekaya does not intentionally collect data from younger children. The store is meant for users above Shopify’s allowable account age or those browsing under guardian supervision where appropriate.

If you’re a guardian of someone who entered data without approval, you can contact Lekaya and we will erase it after proper verification.

Keeping information safe

No website can promise 100% protection, especially while data moves online. Lekaya uses standard and responsible safeguards, but we encourage you not to send personal details (like card numbers or passwords) through unsecured messages or platforms.

How long we store data

Lekaya keeps your data only as long as needed to:

Manage your account
Complete your orders or returns
Issue and track store credits
Follow legal obligations if required
Handle disputes or verify transactions

Your choices and rights

Depending on your country’s privacy laws, you may have the right to ask Lekaya to:

Show you the data we store about you
Fix incorrect information
Erase your data from our systems
Transfer a copy to someone else if applicable
Stop tracking for targeted advertising where allowed
Opt-out of marketing emails anytime using the unsubscribe link
Withdraw consent previously given (does not affect past-approved processing)

Lekaya will never penalize or treat you differently for exercising your privacy rights.

If someone reaches out on your behalf, we may request confirmation from you or ask for proof of permission before removing or sharing anything.

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